Chapter 1
Healthcare Intelligence Platform
Approaching a complex domain
Healthcare data is a hard place to start: three different formats, strict coding systems, and messages that are often incomplete. Pointing an AI at raw messages would produce confident nonsense.
So I built the boring, important part first — a staged pipeline that parses, validates, normalises, and scores every message, and quarantines anything broken. Only then did I add the agent, with typed tools, a safety screen, and a grounding check that rejects any sentence the evidence doesn't support. An evaluation set keeps it honest as it changes.